Our Return Policy is formulated in strict accordance with the Australian Consumer Law, aiming to protect every customer’s legitimate shopping rights and interests, and provide reasonable and convenient return and after-sales guarantee for all customers who purchase women’s shoes products on pinshoe.com. All return and refund applications will be handled in accordance with the provisions of this policy to ensure fair and standardized after-sales processing.
Return Application Time Limit: Customers can apply for product return within 30 calendar days from the date you receive the ordered women’s shoes products. All return applications beyond the above time limit will not be accepted except for special circumstances such as serious product quality problems stipulated by law.
Return Eligibility & Product Conditions: To be eligible for a full return and refund, the returned women’s shoes products must be kept in brand-new unused condition, with original shoe boxes, product accessories, labels, tags and all original packaging complete and undamaged. The products shall not have any wear marks, dirt, scratches, artificial damage, water stains or other signs of use, and shall not affect our secondary sales. Products that are artificially damaged, worn for a long time, missing original packaging and accessories, or damaged due to personal reasons will not be supported for return.
Return Application Process: If you need to return the product, please first contact our customer service team via the official email, provide your order number, product return reason and relevant product real photos. After our customer service reviews and approves your return application, we will send you the designated return address and return operation guidelines. Please do not return the product without prior notice and approval, otherwise we cannot confirm and process your refund in time.
Return Shipping Fee & Refund Rules: Except for the return caused by our product quality problems or our delivery errors, the return shipping fee for all customer personal reason returns shall be borne by the customer themselves. After we receive and inspect the returned products and confirm that the products meet the return conditions, we will process the refund for you within 5-10 working days, and the refund will be returned to your original payment account.
Non-Returnable Situations: Products damaged by personal use, products beyond the return time limit, customized personalized products, and products damaged due to improper storage by customers do not support return and refund. We strictly abide by Australian consumer protection laws, and all statutory consumer guarantee rights will not be affected by this return policy.