This Shipping Policy applies to all product delivery and shipping services for customers purchasing women’s shoes on pinshoe.com, covering order dispatch time, delivery scope, shipping cost, delivery time, lost and damaged goods processing and other related provisions, ensuring that every customer can clearly understand the delivery arrangement and shopping logistics rules.
Shipping Delivery Scope: At present, our platform mainly provides shipping and delivery services for all regions of Australia, including all states and mainstream urban areas of Australia. We do not provide cross-border delivery services to other regions and countries for the time being. All orders are only applicable to local delivery within Australia.
Order Dispatch Time: All successfully paid orders will be arranged for processing and packaging within 1-3 working days. Orders placed on weekends and Australian statutory public holidays will be processed and dispatched sequentially on the next working day. Working days refer to Monday to Friday, excluding weekends and official public holidays.
Shipping Cost & Free Shipping Rule: The shipping cost of each order will be automatically calculated and displayed on the order settlement page according to the customer’s delivery address and order weight. We will launch regular free shipping preferential activities from time to time. Customers can enjoy the free shipping service within the specified preferential threshold and scope, and the specific free shipping rules shall be subject to the real-time display on the website.
Estimated Delivery Time: After the order is dispatched successfully, the standard delivery time for most Australian urban areas is 5-10 working days; remote areas and suburban areas of Australia will take 10-15 working days for delivery. The specific delivery time is affected by the logistics carrier’s transportation arrangement and regional logistics distribution efficiency, and we will not be liable for the slight delay of logistics caused by third-party logistics reasons.
Logistics Tracking & Goods Receipt Confirmation: After the order is dispatched, we will send the logistics tracking number to you via email. You can track the real-time logistics transportation status through the official logistics channel. Please check the outer package and the product carefully in time after receiving the goods. If you find the package is damaged, the product is missing or the goods are damaged on arrival, please contact our customer service via email within 48 hours after receiving the goods, and we will verify and handle compensation and after-sales processing for you as soon as possible.
Lost & Delayed Shipment Processing: For orders lost in logistics transportation or seriously delayed for no reason, we will cooperate with the logistics company to verify the situation as soon as possible. After confirming the abnormal situation, we will provide you with the options of re-delivery of products or full refund processing, to fully protect your shopping rights and interests.